Assessment of family medicine model in primary health care in turkey : İzmir pilot provincial implementation

Health management process in Turkey, beginning with the establishment of the Republic, from Dr. Refik Saydam period through present time, embellished with various projects and reforms. As in our country in all world countries, health management process continued to progress by testing the models to reach the most ideal way of health service delivery .Today health service should be available and the service?s continuity and efficiency should be ensured for the sake of high quality in health service. Since producing and presenting the best service will directly affect human health, healthcare market is unique. When it comes to searching for models for health, management of the society can not take the risk of harming public health which is the most important asset in community and go through the observations by pilot applications with a minimum error path to provide the highest benefits.In this study, in a closed area, expectations of patients and health service providers? performance has been tested and finaly service quality and patient satisfaction were measured and also with a scale of customer satisfaction, customers? satisfaction levels of family health center?s service is tried to be determined.Research is focused on five dimensions which are trust, enthusiasm, phisical features, reliability and empathy. To determine the the quality of service five points Likert scale on the basis of service quality dimensions was used. Between the customers? perceived quality and expected quality, all calculations and formulations were done. As a result, the health service model, according to the findings from variety of statistical analysis, is evaluated through the significance and consistency.