Türkiye'de otomotiv endüstrisinde tüketici davranışı: B ve C segmenti otomotiv tüketicilerinin alışveriş uygulamaları ve satın alma davranışları üzerine bir araştırma

This dissertation hereby is aimed to analyze the buying behavior ofautomotive consumers in Turkey. The thesis contains three main parts; conceptual framework, research, and results. What these parts include is explained below. The conceptual framework contains three parts: a) The Concept of Consumer and Consumer Behavior This part explains consumer behavior, types of buying behavior, consumer buying (decision process), and the factors affecting buying behavior. b) Automotive Sector This part explains the segments in the Renault-Nissan (Europe) automobile classification, campaigns and target audience of segments' brands, and the effects of the changing conditions in the automotive industry on the consumer. c) Consumer Behavior in Automotive Sector This part combines the information presented in the first two parts and explains the expectations of consumers, considerations when buying an automobile and SEC classification, consumer decision styles, and its result in automotive. The research includes the research topic and the problem, which is the consumers' buying behavior considering the segments in the automotive industry. Questions and hypotheses mainly focus on two of the best selling segments in Turkey; which are B and C segments. The methodology includes a survey that is done by consumers. The results include the analysis and inferences of the survey answers and their correlation with the automotive sector and consumer behavior