Reflections of smart city applications and process management in local governments: İstanbul Metropolitan Municipality example

With the emergence of the concept of smart and its inclusion in people lives, the cities people live together have also been affected by this concept. Smart cities include lots of elements such as mobility, transportation, building, environment, living, governance, health, people, etc. Smart city aims to increase the quality of life of the society with the technological developments and digital transformations with a sustainable way. Istanbul, the metropolis of Turkey, continues many applications within the scope of the smart city project with the projects and initiatives it has carried out in recent years. On the other hand, this study has been tried to determine the reflections of smart city projects, the management of the process in the project and the future of the projects. Interview technique, which is one of the qualitative research methods, was used to obtain detailed information about these elements. The process management, its effects and reflections were evaluated as a result of the interview with the people who work in different departments of Istanbul Metropolitian Municipality but accompany the smart projects as long as they live.