Emergency service patient satisfaction public and private hospitals example

The main purpose of this study is to determine patient satisfaction which is affected by various factors, to meet their expectations and to try to obtain results so as to improve the service quality. In order to improve patient satisfaction, the necessity of continious development of hospitals in a competitive market is clearly pointed out in this study. In this study, we have tried to evaluate the emergency service patient satisfaction level on the basis of public and private hospitals in Istanbul by analyzing the survey results of 338 volunteer responadents. There are several reasons that affect the patient satisfaction level, it is seen that high-quality service is greatly connected to patient satisfaction. Therefore, the expectations of patients are emphasized on the basis of patient satisfaction in reviewed literature. As a result, it has been determined that patient satisfaction has a significant connection to meet the expectations. In order to improve their satisfaction levels, we need to meet their expectations as much as possible by taking patient rights and security into account during their stay in treatment and cure process.