Six sigma methodology and a case study at a company

This research work aims to analyze the ?Six Sigma? concept and its proposed improvement steps by putting forward clearly all the necessary preparations for ?Six Sigma? within all phases of the whole process. As a result of globalism, borders seem to disappear in economical perspective. Within current conditions, companies are focusing on cost-cutting solutions. They have to keep their service / product qualities in the same level during these efforts. At that point, Six Sigma is one of the most effective ways that companies can try. Six Sigma is a customer based methodology and it takes considering customer?s basic requirements as a first step for the solution. Within all these improvement steps, fundamental process of the company is reanalyzed and even reengineered which leads to a cultural innovation for the company. Keywords : customer based methodology, customer?s basic requirements, process, cultural innovation, improvement steps