The effect of service quality level to customer satisfactionin banking sector
Is this your thesis?
This record came from a bulk archive import. If it’s yours, link it to your profile.
2017
0 views
0 downloads
Advisor: Yrd. Doç. Dr. Turan Pekmezci
Abstract (EN)
The purpose of this research is to evaluate the service soffered by the banks in Gaziantep to the customer sand to determine the level of service quality tha taffects customer satisfaction. Int his context, as a result of the analysis of 410 sur vey dataobtained by using the sur vey technique in the research; reliability and empathy variables in service saffect customer satisfaction. Inaddition, it has been determined that customer satisfaction differs by demographic characteristics.
Author
Tayssır Dada
Institution
How to Cite
Tayssır Dada (Master Thesis). The effect of service quality level to customer satisfactionin banking sector, 2017, Gaziantep University.
Keywords
License
Tüm Hakları Saklıdır
This work is shared under the specified license terms.
More theses from Gaziantep University
- Conceptual design methodology for foldable shelters(2019)
- Pilton (pastinaca armena) katkılı beyaz peynirin duyusal ve kimyasal özelliklerinin incelenmesi(2019)
- Constructions of popular culture within viral advertising: Reception analysis of Eti Benim'O virals(2021)
- Optimum usage of mixed damping systems (rubber concerete or x diagonal dampers) on multystory building(2021)
- Transcription and evaluation of Idrak newspaper(2021)
- Identification of allergenic proteins from Tilia cordata(2021)