The effects of information technology on communication and decision making activities in the organizations: An application on the banks in Kütahya

The developments in the computer technology have affected the business world from different aspects since 1950?s. The use of Information Technology (IT) in organizations is dramatically changing the business landscape. Although organization cultures and business strategies shape the use of IT in organizations, more often the influence is stronger the other way round. IT significantly affects strategic options and creates opportunities and issues that managers need to address in many aspects of their business. IT also is rapidly entering the era where it supports unstructured management processes as well as highly routinized business processes. Thus, IT influences decision making and communication precess in organization. This page outlines some of the key impacts of technology and the implications on decision making and communication precess. A questionnaire was applied in methodology. 51 employees of 9 banks in Kütahya participated to this questionnaire. As a result of this analysis and evaluations, it is stated that the use of Information Technology in the banks, develops the decision making and communication precess.