The effect of employee's emotions management skills upon organizational citizenship behaviour: A research on employes of Sabiha Gokcen Airport

The aim of this research is determining the effect of Sabiha Gokcen Airport's employee's emotions management skills upon organizational citizenship behavior. For this purpose the employee's demographic characteristics, emotions management abilities and organizational citizenship behavior are aimed to be measured with given expressions. The research is carried out with 320 employees in Sabiha Gokcen Airport. In research, as a result of analysis to measure the effect of emotions management abilities on organizational citizenship behavior and dimensions, which are altruism, cortesy, conscientiousness, civic virtue and sportsmanship, emotions management abilities have a meaningful effect on organizational citizenship behavior. Additionally in this research participant's emotions management skills and organizational citizenship behaviors are analyzed to determine whether there is a difference depending demographic characteristics. According to analysis results emotion management skills that not differ depending on the demographic characteristics, but organizational citizenship behaviors that differ depending on education and working hours in sector which are demographic characteristics. The research's findings are evaluated and made recommendations in result and recommendations part of research.