The challenges to apply electronic government to gain the passport services

It is well known that Iraq after 2003 goes to investment in e-government to provide services to citizen, and one of the important service is the passport issuance service, while the Iraqi passport is the most important document for Iraqi citizens. This study prepared to address the challenges in the process of obtaining a passport in Iraq. The importance of this study is that it involves field work, and data obtained from Iraq. In the beginning, the researcher visited the General Directorate for nationality in order to better understand the process and procedures for obtaining this document. After that, a questionnaire form was prepared and analyzed by using a statistical approach to understand the hurdles faced the citizens who interested in getting a new passport. The questionnaire form contained four questions regarding the difficulties and possible solutions, and was distributed to 219 random citizens. Briefly, the results show that there are two kinds of challenges in the process of gain the passport; the first ones are the challenges faced by the employees of the passport directorate, and the second ones are faced by the citizens who have to go through long waiting periods. In conclusion, the researcher present a summary of all the challenges faced both of the general directorate for nationality employees as well as the citizen, and he have been able to identify a set of recommendations for the implementation of electronic government, and its effective role in the elimination of all these challenges, which contributes to improve and develop Iraqi passport services. Keywords: challenges of e-government, e-government, Iraqi passport, General Directorate of nationality, statistical analysis.