Patient-centeredness perceptions and satisfaction levels of the individuals who consulted to Cukurova University training-family practice centre

Patient-centeredness Perceptions and Satisfaction Levels of the Individuals who consulted to Çukurova University Training-Family Practice Centre Purpose: It was aimed in this study to reveal how the services provided by Training-Family Practice Centre in Çukurova University are perceived by the individuals in terms of patient-centered approach and to determine the satisfaction levels of service fields. Method: This study was designed in a cross-sectional method. The data was collected in Training-Family Practice Centers numbered 047 and 051 in Çukurova University in March 2020. Simple random sampling method was preferred to reach the calculated size of sample (n=244). Due to COVID-19 pandemic, the study was terminated early. Two self-administered questionnaires were used in the study (Patients Evaluate General/ Family Practice Scale and Revised Patient Perception of Patient-Centeredness Questionnaire). Findings: The average age of 109 participants taken into the assessment was 25.9±10.07. 71.6% of the participants were students, 51.4% of them were female and 16.5% of them expressed that they had diseases which require regular drug use). It was found out that 89.9% of the participants were registered to Training-Family Practice Centre. Patient satisfaction level was found higher 4 out of 5 in all other dimensions (Doctor-Patient Relationship, Health Service Provider, Information and Support, Availability, General Evaluation, Patient satisfaction average) except from the dimension of "Health Service Organization" (3,93±1,47). Significant differences were observed between the satisfaction levels in terms of age, marital status and the condition of having a chronic disease or not. It was concluded that the patients aged twenty-six or over were more satisfied than younger participants, married participants were more satisfied than single participants, the participants with chronic diseases were more satisfied than the ones without chronic diseases in terms of health service (p=0.001, p=0.012, p=0.024). When the patient-centeredness perceptions were considered in general, the average score was 1.51±0.528 out of 4. Patient-centeredness perceptions of the staff and other participants were found significantly higher than of the students (p=0.021). It was also seen that there was a moderate correlation between the totals scores of patient-centeredness and patient satisfaction scales (rs=0.567, p=0.0001). Result: It was concluded that the participants in general were satisfied with the care service in the centers and their patient-centeredness experiences were high in clinic approach. It was revealed that patient satisfaction was correlated with the socio-demographic characteristics of the patients according to their age, marital status and the condition of having a chronic disease or not and patient-centeredness perception was correlated with the socio-demographic characteristics of the patients according to the conditions of being a student or working. Keywords: Family Practice, Training-Family Practice Centre, patient satisfaction, perception of patient-centeredness