Emotional labour in secondary and high school teachers working in public schools

The aim of this study is to determine the emotional labour levels of secondary and high school teachers working in public schools. Quantitative research method has been used in this study. The population of the study consists of secondary and high school teachers working in public schools in the city centre of Muş. The sample of the study consists of 302 teachers working in secondary schools and high schools during the academic years of 2020-2021 in province. Emotional labour scale has been used as data collection tool in the study. The data obtained by the survey method have been analysed with the SPSS 25.0 package program. The data have been analysed by statistical techniques including frequency, average, standard deviation, t-test, ANOVA analysis. As a result of the research, no significant difference has been found between the emotional labour levels and sub-dimensions of the individuals as well as their gender and marital status, while significant differences have been found between years of seniority, age and education levels. According to the findings, teachers exhibit the highest genuine emotions, then deep acting and the least surface acting, respectively. Emotional labour levels and deep acting behavior have been determined at a medium level. There is no significant difference in the dimensions of deep acting and natural behavior of teachers working at secondary and high school levels. However, significant differences have been found in the emotional labour level and superficial acting behavior of the teachers working in secondary school levels. According to the results of this study, it is seen that secondary school and high school teachers perform emotional labour while doing their duties, and some demographic characteristics and the schools they work in affect their emotional labour levels.