Relationship between emotional intelligence and communication skills: An application

The consept of emotional intelligence as emphasized and outlined by Daniel Goleman is approved by today's businesses and it is becoming more and more important. People's communication skills and the enhancement of these skills are another important issues to be emphasized. In the service sector, the most important aspect of customer-worker interaction is emotional feeling. The service provider has become obligated to regulate the emotional reactions in a way that will create satisfaction to the customer.In todays conditions, the service workers in return of their payments, must also fulfill their duty of directing other's feelings using their own feelings.This is where the starting point of emotional intelligence becames essential. The general aim of this study is to determine the relationship of communication skills which depend on the emotional intelligence. Toward this aim, the concepts of communication and emotional intelligence were examined according to the theoretical framework and the relation between them is tried to be revealed in this study. A sample application was implemented to support the study and a questionnaire was applied to 505 office workers in 7 major firms operating in the logistics sector to carry out this measurement. The obtained data were statistically calculated and the results were presented. The results showed a signitizant correlation of communication skills and the dimensions of total emotional intelligence. By having determined that the level of emotional intelligence levels have direct effects on communication skills consequantly it is believed that a proper emotional intelligence education program could provide better and effective results among the sector and applications on this fields.