The effectiveness of the monitoring and evaluation system in NGOs operating on the Syrian response

This thesis addresses the crucial need for consistent and systematic information on the institutionalization of monitoring and evaluation (M&E) systems in Non-governmental Organizations (NGOs) involved in humanitarian projects in Syria since 2012. M&E systems play a vital role in improving accountability and performance within the humanitarian aid system. The Syrian crisis, also known as the Syrian refugee crisis, has created a severe humanitarian emergency, impacting hundreds of thousands of children and families. The primary objective of this research is to examine the importance of effectively utilizing development cooperation funds allocated to humanitarian projects and to assess the specific effects of monitoring and evaluation systems. Previous studies have shown that although effective M&E systems have been developed, not all designs are equally successful in practice. Despite their utilization, many M&E systems have faced challenges in their full implementation. This study aims to explore the underlying factors contributing to the partial implementation and evaluate the overall effectiveness of M&E systems in ensuring the efficient allocation of development cooperation funds. Several significant challenges have prompted the exploration of monitoring and evaluation system effectiveness within the context of humanitarian projects in Syria. Limited resources pose a major obstacle for NGOs seeking to establish comprehensive M&E systems. Adequate funding, technological infrastructure, and skilled personnel are essential for successful implementation. Additionally, reaching beneficiaries located in remote and inaccessible areas poses logistical difficulties, hindering data collection and effective monitoring and evaluation. The lack of usable data collected by M&E experts is another significant challenge, as it limits the ability to accurately assess the impact and outcomes of humanitarian projects. Moreover, operating M&E systems in conflict zones raises security concerns and adds further complexities to their implementation. To gather empirical evidence and insights, the research methodology involves administering detailed questionnaires to 30 NGOs operating in Syria. The questionnaires target donors, monitoring and evaluation experts, and NGO representatives actively involved in humanitarian efforts. Through the responses received, the study aims to rigorously evaluate and measure the effectiveness of existing M&E systems. The questionnaires will also facilitate the identification and examination of specific challenges encountered in operating and maintaining these systems, providing a comprehensive understanding of the factors impacting their effectiveness. The anticipated findings of this research endeavor are expected to yield valuable insights that can inform future strategies for the institutionalization of monitoring and evaluation systems in humanitarian projects conducted in Syria. By effectively addressing the challenges and enhancing the effectiveness of M&E systems, the aim is to promote transparency, accountability, and efficiency in the allocation of development cooperation funds. Ultimately, these efforts will contribute to improving humanitarian aid outcomes and facilitating a more effective response to the ongoing Syrian crisis. By conducting a thorough analysis of the challenges faced and the effectiveness of existing M&E systems, the research aims to strengthen accountability, optimize performance, and maximize the positive impact of humanitarian aid in addressing the multifaceted needs arising from the Syrian crisis. In conclusion, this thesis focuses on the imperative need to effectively utilize development cooperation funds and examines the specific effects of monitoring and evaluation systems in humanitarian projects implemented in Syria. As per this research, NGOs involved in the Syrian response have implemented a moderately effective monitoring and evaluation (M&E) system, with a mean value of 3.83. Challenges identified include a lack of competent personnel, insufficient funding, and inadequate documentation for verification. Other obstacles include limited access and knowledge of the M&E system, remote management difficulties, beneficiary displacement, organizational culture issues, and a lack of understanding regarding the role of M&E. The donor/INGO/M&E NGO's system approach supports the Syrian humanitarian program by providing accurate information, classifying needs, sharing experiences, offering training, and implementing robust M&E systems. To improve the humanitarian response, recommended actions include close project monitoring, refined selection criteria for vulnerable populations, enhanced reporting tools and quality, strengthened CRM systems, and improved program quality, and evidence. Keywords: Effectiveness, Monitoring, Evaluation, Systems, NGOs, Syria refugees, Donors.