Problems of managements organizing hajj and umrah organizations and proposed solutions

Tourism is an industry that includes different entertainment, recreation, sports, cultural activities and serve to lots of people from different nationalities and religions for trips of individiuals outside locations with specific purposes.Faith Tourism is a types of tourism that tourists purposes of participation to travel is visiting to sacred places from the point of religious. Differ from depending on the worship of the people with religious beliefs; visiting to sacred places is one of the main worship in many religions. In this context, the hajj and umrah activites is considered within the scope of religious tourism. Millions of people from different nationalities travel to fulfill the hajj and umrah worship each year, service providers such as travel agencies that can conduct these activites imposes great responsibilities. Travel agencies, which offering touristic services such as transportation, lodging, guides, transfers, visa procedures to pilgrimage visitors, encounters some difficulties to keep high level of satisfaction of consumers while fulfilling these tasks. The scope of this study was determined taking into account all these considerations.With this work is discussed what is hajj worship that people ar obliged to fulfill linked to religious beliefs within the framework tourism scicence, in this context the non divine and divine religions and hajj worship are studied. Obtained data resulting from literature reveals the presence of certain rules and bases of people are obliged to fulfill according to beliefs. In this study, travel managements problems which organizing hajj and umrah organizations during these organizations and what can be done about these problems, issues faced by organizations are investigated. Fifteen travel agencies managers organizing hajj and umrah are asked to problems faced by organization and what can be done about the problems with semi-formatted interview and results are evaluated.As a result of studies is identified to travel agencies managers have some problems about different units, external and internal problems and concluded that they carry out some studies on this subject for solutions and also expected some solutions from govement