Master'sOpen Access

Patient relationship satisfaction of near demographi̇c structure

2014
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Advisor: Prof. Dr. Mehmet Fikret Gezgin

Abstract (EN)

Civilizations on Earth evolves quality people, quality service and quality to get started to give more value to live. Getting quality services in recent years by many institutions and organizations have become part of the public. Nowadays, customers, buy or malt are not satisfied with their service in the world and in our country is among the values emphasized. With each passing day the importance of quality in health care is increasing. The Government provided quality health care to their citizens and to guarantee the quality of health care systems are responsible for about. Every human being healthy is one of the most fundamental and inalienable rights . Individuals, their health, health care organizations that provide community health services are accessed through . Health services are given, which have about the health of society demands and expectations are met at the highest level of satisfaction of patients and their relatives should be established. The patient and family satisfaction, expectations of people , perceptions , past experiences , patient and family culture , socio -demographic characteristics , lifestyle , social class , habits, health service quality and delivery of the bureaucracy , confidence, physical environment , materials used and technology , cleaning , wages, access to services is affected by many factors such as speed . Patients and their relatives in order to create satisfaction for all health institutions , organizations must identify the factors that influence all organizations, such as health care organizations want to be long-lasting. Health of patients is the presence of institutions, the patients competitiveness with other institutions / not satisfied depends on the patient's relatives. Institutions patients and satisfaction to determine, given to patients of all services determine the quality of the health service who plan and submitters of health care quality and quantity should be, that information saglamsina by the direction is very important. Satisfaction of patients and their relatives to accept treatment and has a particular importance for the implementation. Patient / caregiver satisfaction determinants of health institutions is to be preferred direction. Improve the quality of health care for the patient / caregiver satisfaction should be developed and should be checked regularly.

Author

Hatice Yazar Kuzubaş

How to Cite

Hatice Yazar Kuzubaş (Master Thesis). Patient relationship satisfaction of near demographi̇c structure, 2014, İstanbul Beykent University.

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