Effect of the relationship between user and space on the perceived service quality in hospital buildings

The concept of service quality in recent years has become one of the subjects often discussed in academic studies. This may be attributed to the growing importance of the service sector in the economy. Businesses try to apply the innovation in order to increase their market share shrinking in the face of increasing competition. Businesses attempt to resort to the innovation to increase their market shares shrinking in the face of increasing competition. These innovations are planned mainly based on customer demands and expectations. This subject is of particular concern to all businesses in the service sector and has become extremely important for health businesses as well. In this study the effect of physical arrangements which are performed in the health business, on the perceived service quality has been examined within the framework of the relationship between user and space. It is revealed that physical arrangements which were or will be performed in the health business, must be designed to fulfill the requirements and needs of patients. As a result of studies, it has been proven that sick people need the moral support as much as the treatment in their healing process. As a result of researches which are carried out currently in hospitals, it is found out that such issues are neglected while used to be given great importance since the early ages. General areas of hospitals must be functional for patients and also should be designed relaxing and comfortably spacious to support the treatment and psychology of patients. For this reason, healthcare professionals and architects are required to do researches on the subject of interior design and planning in hospitals. Keywords: Perceived Service Quality, Relationship between User and Space