Analysis of ground services for air carriers: System dynamics approach

In the years when commercial flights started, airline companies carry out their ground operations with their own means. Today they are mostly carried out by Ground Service Agents (GSA). Airlines flying to hundreds of different destinations around the world can carry out ground operations at airports in different countries, only by cooperating with local service providers. GSA's, which receive services in many areas such as Ground Operations, Passenger Services, Lost and Found, Ticket Sales, directly or indirectly affect the profitability of the airlines as well as the quality of service provided. One of the biggest expense items of airline companies is fuel consumption. For this reason, many studies are being carried out in the field of fuel saving, With this study, it is aimed to show that difference can be made by small contributions during the standard services given to an aircraft prepared for flight. The results obtained by using the system dynamics approach show that ground services personnel can contribute to fuel savings, in many different ways (weight reducing processes, ideal CG etc.) The aim is to show how much the study can contribute to the airlines with similar calculations to be made for different aircraft types and different flight routes, by revealing the average earnings that can be obtained per flight over the sample taken at the end of the study.