In Instant wearing industry, products responsibilty and prevention of the consumers rights related with reviewing of the consumers behaviours

Ill ABSTRACT This research has been done with the aim of the examination of consumers behaviour related with the protection of the rights of the consumers of different age, sex, education and income who use ready-made clothes and learning the knowledge level of the seller or producer firms about the responsibility of products and the protection of the consumers. The data used has been reached by the method of questionnaire in the province of Ankara among 300 consumers who have been chosen by random. According to the finding reached of the end of the research: half of the consumers make a plan before shopping. 87.3 percent of consumers stated that the products which they bought went under deformation during the cleaning and maintenance and added that its cause was not paying attention to the usage instructions, the inadequate knowledge of the person who make the cleaning and the insufficiency of the labels. Consumers and producers are informed about the law of the protection of the consumer, but they don't know its content and it is concluded that this law is necessary. Consumers aren't informed enough about the applications and institutions related with the protection of consumers and the membership percentage to the related organizations is very low. The consumers want to be educated about the protection of themselves (as consumers) and also want the producer or seller firms to get education on this subject. As a result of twese findings education about the protection of the consumer appears to be the most important factor. The institutions and organizations should cooperate about the education of the consumer and the families should be made conscious..at VÜKSEKÖfiROTlM KÜMJUİIV Besides the consumer, the producer should be educated. Thus, the behaviour of the consumer should reflect to the producer not as the cause of problems but as the better opportunity..