Measurement of service quality and an application in the health sector
2015
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Advisor: Prof. Dr. Semra Birgün
Abstract (EN)
The quality of the event is consumed as soon as it is produced to meet the needs evaluated, not customers or users of the services they receive only the presentation format of the service while receiving the services they hold also evaluated. Therefore, it is differentiated from competing services offered at one of the issues to be considered in services marketing. The subject of the work in this direction is to measure the quality of health services. The aim of this study is to determine the necessity and measure the quality of health services. For this purpose, a survery was conducted in 2 hospitals incl. a private foundation university hospital and a state hospital and findings were evaluated. Key Words : Quality, Service Quality, Health Service
Author
İpek Esin
Institution
How to Cite
İpek Esin (Master Thesis). Measurement of service quality and an application in the health sector, 2015, İstanbul Beykent University.
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