Implementation of total quality management and its effect on achieving sustainable development in developing countries: An empirical research

This study highlights the strategic role total quality plays in achieving sustainable development in organizations. The theoretical part discussed how to integrate total quality principles and concepts as a strategy to achieve competitive advantage. In addition, various total quality models adapting to environmental, social, and economic considerations in the framework of sustainable development were discussed. Which is derived from ISO 9000, 18000.26000.14000 certifications. In the applied part of the study about Sudanese Petroleum Pipelines Company investigated the strategic role total quality plays in achieving sustainable development through interviews and questionnaires and found that the company relies on an average level on the total quality strategy to achieve sustainable development. The study revealed that obtaining ISO 9000 specifications enables organizations to reduce costs and waste, improve productivity through operations and product quality, gain customer satisfaction, strengthen competitiveness, increase market share, and added value, improve financial performance, and build a good reputation .Thus contribute to achieving sustainable development in economic terms. Moreover, obtaining ISO 14000 certification leads to rationalizing energy consumption and natural resources, reducing pollution, conforming to environmental laws and legislation, protecting consumers, achieving export requirements, and well prominence. Thus, achieving sustainable development in environmental terms. While ISO 26000, and OHSAS 18000 adoption leads to reduced workplace accidents, in addition to a high degree of job satisfaction, thus achieving sustainable development in the social dimension. The study concluded that the organization's use of ISO 9000, 14000, 26000 and 18000 specifications in an integrated and continuous manner contributes to achieving sustainable development.