The effects of human resources information systems on organizational performance: An evaluation in the context of Delone&Mclean information systems success model

The aim of this research is to measure the effectiveness of information systems used in human resources management activities. While Human resources information systems are used in a very widespread area, it becomes more important to determine the efficiency, benefits and success of these systems. Delone & McLean Information Systems Success Model is one of the information systems success measurement model and is used for determining the success of human resources information systems in this study. Ultimately, the point that is desired to be reached in the end is the net benefits perceived at the firm level and how they differ in the organizational performance and human resources information system success relationship. In this context, the data is obtained from 229 executive people who work as "department manager" or "human resources specialist" and uses "human resources information systems" in various sectors and companies. The obtained data was evaluated through SPSS and AMOS package program. Analyzes conducted for this purpose demonstrated the positive effects of information, system and service quality on HRIS usage. Also the the positive effects of system use and the perceived successful use of HRIS on organizational performance were demonstrated. In addition to these, significant and positive effects of service quality on user satisfaction that may arise from the use of HRIS were again revealed, whereas no significant and positive effects of information and system quality on user satisfaction were observed. Finally, when it is desired to see the effects of user satisfaction on organizational performance, no significant impact has been identified.