Training management & outsourcing in training

Most of the medium and large scale companies establish budgets for training their staff members and try to provide the acquisition of skills of their personnel for a productive work and outcome. For this purpose, many companies utilize either their own training specialists or training companies according to their special needs. The purpose of this present study is to investigate the relationship between the training provider and client in terms of satisfaction, working circumstances, and the areas that they feel that need to be improved in the field. In this study, one of the quantitative research methods, phone interview, was applied. Individuals were reached by the technique of easy sampling. The results of the study can be briefly outlined as follows: I. The training department managers partly utilize external sources for providing training for their personnel. Most of the training company managers believe that the training department managers remain to be inexperienced and inadequate in their field. 2. On the other hand, training department managers who purchase training programs for their personnel are not completely pleased. Furthermore, some of the training department managers think that four out of ten training companies they have worked have been very bad. 3. It seems that both the trammg providers and the clients have difficulties in understanding each other's needs and expectations and can not establish a productive work relationship. This can be improved only by a cooperative and collaborative relationship between the provider and the customer. There is a strong need that both the provider and the customer should cooperate and collaborate together and establish the methods that would provide solutions to critical issues in the field. One other suggestion would be to set up a training accreditation system for both the provider and the customer and to certifY those who satisfY the prerequisites for this accreditation.