Mobbing of total quality management (TQM) approach in businessesinvestigation of its effect on and an application

Rapidly advancing technological change and globalization have brought an intense competitive environment. In order for businesses to continue their activities and assets in such an environment, they have to meet customer demands and needs with the products or services they produce. Therefore, administrative searches have increased rapidly and studies on different studies have gained speed. "Total Quality Management (TQM)" is one of these innovations. TQM aims to increase the existing quality in every activity of an enterprise and to prevent the mistakes that may occur at every stage of the activities. The constant change in business conditions with globalization causes the structural change of economic and social conditions in the business environment. Increasing competition with Budeişim strengthens the relations of the individual in the business environment. Mobbing, which creates a tense and conflicting environment for psychological reasons and adversely affects the productivity of the employees with the deterioration of workforce, has been a concept that has been encountered in recent years and is not generally mentioned. Although mobbing is a new concept in our literature, it is actually a workplace disease that continues with the start of the working life. It causes great damage not only to individuals but also to organizations, society and national economy. In this study, the effect of total quality management (TQM) understanding on mobbing is tried to be revealed. It was concluded that total quality management positively influenced mobbing in the study, which included 350 participants. In the study, it was also found that the total quality management score differed significantly according to gender, educational status, position and working time in the institution, and accordingly, the scores of women, Master-Doctorate-Doctorate scores, Assistant-Manager scores and scores of 16 years and above were higher. Keywords: Quality, Total Quality Management, Mobbing, Psychological Intimidation