Human resources development in hospitals through Kaizen ? continuous improvement

DOĞANAY, Pınar. Human Resources Development in Hospitals Through Kaizen ? Continuous Improvement, Graduate Thesis, Ankara, 2007.The hospitals should be managed in a manner that focuses on quality and relies on continuous improvement, because of the vital importance of the services they perform. Kaizen ? Continuous Improvement strategy that provides each process of the services to be improved continuously through small steps, supports the participation of the employees in the hospitals to the improvement studies in the subjects of analyzing the problems and the areas of improvement and finding solutions to these problems. In this respect, in order to provide the human resources, who are the primary determinants of the quality of health services with their knowledge, qualifications and motivations, to play active roles in the decision-making processes, Kaizen ? Continuous Improvement strategy attaches special importance to the education activities and satisfies the development of human resources by increasing their level of knowledge, by enhancing their qualifications and creativity and by raising their motivations.This study aims to investigate the effects of implementation of Kaizen ? Continuous Improvement strategy in hospitals on human resources development. The research was made through a survey at Bayindir Hospital and comprises the doctors, nurses, pharmacists, dieticians and patient consultants working there. The 262 people, who have been working in these occupations at Bayindir Hospital for more than two years, formed the universe of the research and the sampling size was measured as 158 people by using the method of stratified sampling.At the end of the study, it is concluded that Kaizen ? Continuous Improvement strategy develops the human resources in three dimensions by increasing their knowledge, enhancing their qualifications and raising their motivations. 90 % of the hospital employees that took the survey are in a view of that the Kaizen strategy develops the human resources in hospitals, supporting the thesis of ?Human Resources Development in Hospitals Through Kaizen ? Continuous Improvement?.Key Words:1.Kaizen2.Continuous Improvement3.Human Resources Development (HRD)4.Hospital and Health Care5.Total Quality Management (TQM)