Patient relations management in emergency services in public hospitals: An implementation in Teki̇rdağ Malkara Public Hospital

In modern societies, to have a qualified service system in health organisations is important to have a positive idea about the healthcare. The emergency services also have a huge affect on the satisfaction of patients. This is a basic fot the loyalty and advices of the hospital. By this reason the first impression of the patients is very important in emergency service.The satisfaction is related with the doctors' and nurses' qualifications. So, the relations with the patients increase the importance. In this study the emergency services and the health care systems in developed and developing countries are been searched and the systems of these countries and Turkey have been compared. Also the factors of developing the healthcare systems have been surveyed. In the last part of our study, a questiannaire has been applied to see how much the patients feel satisfied in an emergency service of a public hospital in Tekirdağ. The application of the questionnaire is to search the relationship between demographic specifications and the satisfaction. The answers are the limitations of the surway. After the application we have seen that there is a negative way relationship between the education and the satisfaction because the well educated people request more than the others and their consciousness is higher. The research shows that especially female patients and their relatives are more sensitive about the clean of the hospital. If we look at the percentage of the getted back patients, we will see that it is about eighty percent and this can be interpreted as the patients are satisfied generally. The waiting time and the crowd in the emergency services showed that decrease the satisfaction as seen in the literature. This work is important to see the satisfaction factors of the patients and this can suggest managers to solve the problems in the hospitals.