Quality insurance systems in small-medium sized firms, ISO 9002 and a case study

SUMMARY In the variation period causing giddiness in the world a dense competition is being lived. In this competition it is accepted without negotiation that the base concept is to obtain the satisfaction of the customer. The chief foundations of the business world saw that the way of obtainin customer satisfaction was passing through the total quality management. ISO 9000 Quality Security Systems are a very important step in comprehension the total Quality Management philosophy. The ISO 9000 Qulity Security System in Customs Unity that has been come into force in 1 January 1996 that has been as important as visa has dispatched our establishments to work in this way. At the beginning of the establishments that will first feel the effect of the Custams Unity KOBl es come. ISO 9000 quality standards point out that what kind of conditions the firms will carry out in quality systems. Without depending on the number of working worker, sector, Organization way, a definition of the principle disciplines of every firm consists of the procedures which obtain the product or to get the needs the customers services TS - ISO 9002: Quality Systems - Quality security model in production and establishment: The standard has all the quality system elements from the production rank to establishment rank in the TS - ISO 9004. The ISO 9002 quality security, In applying the standards of it to the firm, will be realized by the quality system necessities. The more balanced dispersion of the income, the reducing the social troubles to the least, removing the differences between the regions is possible with the existence of a strong middle-class everytime. And a strong middle-class, is meant a strong KOBt es. Strong KOBl es succesful in competition will be realized by the application of the ISO 9000 Quality Security System.