Kullanıcı deneyiminin incelenmesi: Bir tasarım konusu olarak kablolu çoklu priz

In this study, a research has been conducted to explore user experience (UX) on multiple outlet designs as a case. Multiple outlets are thought to be products that are low on the priorities of daily life. Widespread use and observed problems while using multiple outlets identified the direction this thesis. Another motivation for the study is the researcher's full time job in a wiring production company, her personal knowledge, observations, and interest about the product. The study begins with a literature review about UX. Different approaches to define UX and its elements are investigated. A variety of models is introduced to address the base of this research study. Moreover, a literature review for UX evaluation methods is also investigated to decide about which is relevant for the empirical study to apply. This thesis has a-three-staged empirical study, starting with a UX research via questionnaire. The preliminary questionnaire gives data about concerns, pleasant and bad experiences of users. The second stage is an idea generation process within a workshop conducted with industrial designers. Designer's contribution to UX is explored. Finally, semantic differential scale method is used to measure perception of users about new multiple outlet designs. Comparisons of new designs and a contemporary design are examined to understand how users perceive a particular design solution. The essence of this thesis study is to combine different views and evaluations of users to define their experiences, to see designer's contribution to improve UX, and to propose and apply a method for a user-centered design process. Additionally, a methodology to apply for a user-centered design process with applications of different UX evaluations methods is offered to use in design practice. Therefore, this study created an arena for users to mention their experiences on a forgotten product and designers to enhance experiences via some valuable methodologies; and presented a practical example of a user-centered design process.