In institutions assessments of form of anger expression how effects organisational communication quality and an application example in Eskişehir mobile striking force office of directorate
2007
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Advisor: Doç. Dr. Erhan Eroğlu
Abstract (EN)
In this investigation, purposed that to determine police officers anger expression formswhose are official in Eskisehir Mobile Striking Force Office of Directorate.Data group of investigation consist of 50 police officer whose are official in EskisehirMobile Striking Force Office of Directorate. To determine anger expressions forms of policeofficer collected with poll form.Data statistical analysis produced by the aid of SPSS 10 for Windows PackageProgramme. To compare employees anger sense and expression, Security and CurrencyWorks which was progressed by Spielberg (1988) and Continual Anger and Anger MannerCriterion which was made by Özer (1994) applied. Criterion consists of 34 matters. For allstatistical analysis importance rate is taken as .05.When findings examined it is determined that; %32 police officer of Mobile StrikingForce Office of Directorate quick flare up, %22 police officer has angrily temperament, %16police officer foaming with anger person, %24 lost their control when they angry, %20 speakwithout careful consideration %16 when they prevented they want to hit someone. Answers toquestions expressed the standing anger type and this situation is positive progress forinstitution.It is determined that %50 of police officer when the others mistake were slowed theirworks they agreed %52 of them were bored for appreciated to their good works, %52 of themwere angered when someone criticized them in front of others. Answers to questions areexpressed continual anger type and even if this situation is not positive for institution,generally police officers answers to first 10 questions are positive.It is determined that in Mobile Striking Force Office of Directorate %46 of PoliceOfficers are patient to others, %40 of them controlled their anger, %38 of them protected theircool-headed, %26 of them stopped himself when he uncontrolled his anger, %30 of thembecame calm quickly when they rated lots of person, %30 of them try to be a tolerant andunderstanding person. This situation is negative development for institution.It is determined that in the Office %60 of Police Officers controlled their behaviours;%56 of them controlled their angry senses. This situation is positive development forinstitution. The answers of police officers directed towards compared to controlled angersexpressed continual anger type and due to the this result is starting position of continualanger type, it is not formed important matter for institution.It is determined that in Mobile Striking Force Office of Directorate %16 of PoliceOfficers showed their anger, %34 of them said caustic words, %18 of them argued withothers, %22 of them assaulted whatever infuriated them %16 of them said bad words, %20 ofthem said someone who angered himself whatever they feel. This situation is positivedevelopment for institution.It is determined that in the Office %54 of Police Officers strike the doors etc. %54 ofthem didn?t controlled their nerves, this situation is negative development for institution.Police Officers Answers to questions about ?I showed my angered, I argued withothers, I assaulted whatever infuriated me, I said caustic words, I said to someone whoangered me whatever I feel? is expressed standing angered type; Answers to questions about?I said caustic words to others, strike the doors etc. I don?t control my nerves? is expressedcontinual anger type. Due to the this result is starting position of continual anger type, it isnot formed important matter for institution. In general assessment of the results; the answersof police officers about compared showed anger questions are positive.It is determined that in Mobile Striking Force Office of Directorate %14 of PoliceOfficers stay away from people, %48 of them has rancour who hasn?t be able to say someone%24 of them in all secrecy often criticized people, %34 of them were angered as they were.This situation is positive development for institution.It is determined that in the Office %48 of Police Officers keep angry to themselves%52 of them sulked or put on a sour face, %66 of them inwardly very angered but didn?tshowed %56 of them were much angered than people suppose. This situation is negativedevelopment for institution.Police officers Answers to questions about ?I stay away from people, All secrecy oftencriticized people? is expressed standing angered type; Answers about questions; ?I keep myangry in my selves, I sulked or put on a sour face, I have a rancour never I have been able tosay someone, I?m angry person than I was, I?m angry person than people suppose? Theanswers of police officers directed towards compared to controlled angers expressed continualanger type and due to the this result is starting position of continual anger type, it is notformed important matter for institution. In general assessment of the results; the answers ofpolice officers about compare of keeping anger questions are positive.At the result of getting data?s it is found that employees expressed their anger indifferent ways
Author
Ali Yılmaz
How to Cite
Ali Yılmaz (Master Thesis). In institutions assessments of form of anger expression how effects organisational communication quality and an application example in Eskişehir mobile striking force office of directorate, 2007, Anadolu University.
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