The mediating role of perceived organizational support on the effect of leader-member exchange and organizational citizenship behavior: Research on a chain retail business

Today, where competition conditions are increasing, organizations have turned to their internal structures which are difficult to imitate by their competitors. At this point, elements such as the interaction of the leader with the employees, the organizational support perceived by the employees and the organizational citizenship behavior that affect the organizational performance are very important. This study aims to reveal relationships between leader - member exchange, perceived organizational support, organizational citizenship behavior and mediating role of perceived organizational support on the effect of leader - member exchange on organizational citizenship behavior.In this respect, a research model has been formed by examining the researches on similar subjects. In this study, our dependent variable determine as leader- member exchange, our dependent variable determine as organizational behaviour citizenship and the mediator is perceived organizational support. Hypotheses have been developed appropriate to our research model. In order to test the hypotheses included in our study, the survey method was applied among the data collection tools. In this context, surveys were distributed to total 500 employees who is working in local chain of retail store business in Turkey's Adana and Mersin provinces. The data obtained from the surveys were evaluated by reliability analysis, confirmatory factor analysis, normality test, regression analysis and mediation test. According to the data obtained from the research; there is a positive significant relationship between leader - member Exchange and organizational citizenship behavior, positive significant relationship between leader - member exchange and perceived organizational support. In addition, it has been shown that there is mediation role of perceived organizational support on the effect of leader - member exchange on organizational citizenship behavior. Keywords: Leader member exchange, perceived organizational support, organizational citizenship behaviour