Organizational Justice, Job Embeddedness, and Job Outcomes: A Study of Hotel Employees in Iran

ABSTRACT: The purpose of this thesis is to develop and test a conceptual model that examines job embeddedness as a full mediator of the effects of distributive, procedural, and interactional justice on role-prescribed customer service and turnover intentions. Data were collected from full-time frontline hotel employees in Iran for testing these relationships. Such data were collected with a time lag of two weeks. These relationships were tested using correlation and hierarchical multiple regression analyses. The results demonstrated that employees’ perceptions of distributive, procedural, and interactional justice enhanced their job embeddedness. The results also indicated that job embeddedness increased employees’ job performance and reduced their turnover intentions. However, the results did not provide any empirical support for job embeddedness as a mediator of the effects of distributive, procedural, and interactional justice on job performance. This was also valid for job embeddedness as a mediator of the effects of procedural and interactional justice on turnover intentions. According to the results, distributive justice reduced turnover intentions directly and indirectly through job embeddedness. Such a result showed the partial mediating role of job embeddedness. In this thesis, management implications were provided. In addition, limitations of the study and future research directions were given in the thesis. Key Words: Hotel employees, Iran, job embeddedness, organizational justice, performance, turnover intentions. ……………………………………………………………………………………………………………………………………………………………………………………………………………………