In Organizations the effect of the group management on total quality management -an application-

VI ABSTRACT MASTER THESIS IN ORGANIZATIONS THE EFFECT OF THE GROUP MANAGEMENT ON TOTAL QUALITY MANAGEMENT-AN APPLICATION- Mehmet ULU? Supervisor: Prof.Dr. Nurullah GENÇ 2002, Page: 179 + XIV Jury : Prof.Dr. Nurullah GENÇ Prof.Dr. Dursun BİNGÖL Prof.Dr. Muammer YAYLALI The aim of this study is to put forward the importance and the application level of the total quality management, which have had a considerable application field especially from the 1980's on by gaining importance increasingly all over the world, and group studies that are one of the essentials of that mentality and determine the contributions of the effectively managed groups to the organization. The study consists of three parts. The first two parts include information concerning the theory, and the third part includes information on the testing of application levels of the subjects discussed in the theory. In the first part, general information, under the title of "General Concepts", on groups and total quality management is given. In the second part; groups that are one of the main characteristics of Total Quality Management, group studies and management, Quality Circles and techniques of group study - brainstorming, etc.- is investigated. In the third part is the application that was performed in order to test the perceptions of the managers about the groups. As a result of the study, it is concluded that managers acted in accordance with the essence of the Total Quality Management; that for success, group studies are to be made use of; and that managers have made use of those properly.