The effect of organizational agility on crisis management process and organizational resilience: Health sector example

Today, frequent crises and continuous change processes make it increasingly difficult for organizations to maintain their existence. From this point of view, the study aims to reveal the effect of organizational agility on crisis management process and organizational resilience in health organizations with the help of structural equation modeling and to determine the demographic factors affecting these variables. The study was conducted with a sample of 1208 health workers working in different positions in state health institutions serving in Istanbul in a relational survey design, which is one of the quantitative research methods. This study consists of two stages; in the first stage, the difference between socio-demographic characteristics and scales was analyzed, and in the second stage, the research model was tested with structural equation modeling. As a result of the analysis, according to the SEM estimation results; it was determined that organizational agility has a significant positive effect on crisis management (β =0.592, p <0.01) and organizational resilience (β =0.643, p <0.01). According to the coefficient values of organizational agility for the sample, it affects organizational resilience more and contributes to crisis management in the second place. In the results of correlation analysis: Organizational agility and crisis management 55% (r=0.550, p=0.000), organizational agility and organizational resilience 56.6% (r=566, p=0.000), crisis management and organizational resilience 67.1% (r=0.671, p=0.000) were found to have a positive significant relationship. However, in group differentiation analysis of socio-demographic features, age, education status, role in the institution, management role, the economic situation has been significant differences for some dimensions in terms of the type of institution in which the gender, marital status, occupational experience and working time angle in the institution have not been significant. As a result of the study, suggestions were presented that are expected to contribute to the literature of the field, as well as to improve organizational agility, organizational resilience and crisis management process in health institutions. Keywords: Organizational Agility, Organizational Resilience, Crisis Management, Health Management, Health Services, Structural Equation Modeling