A qualitative research on the causes and consequences of organizational cynicism: En example of an international company operating in the service sector

In the business world where working conditions become increasingly difficult, the characteristics such as the beliefs, feelings, behaviors and attitudes of the human resources which constitute the basic competitiveness of the service enterprises have become a more important element for the success and survival of the organizations. However, employees may have negative beliefs, feelings and behaviors against the organization or certain elements of the organization. These negative attitudes are expressed as organizational cynicism. Organizational cynicism are a major threat to the success and survival of the organization. The aim of this study is to define the causes and consequences of organizational cynicism and to develop solutions to reduce organizational cynicism. For this purpose, organizational cynicism is dealt with qualitative research in this study. The data of study were collected by semi-structured interview method and these data were analyzed by content analysis method. The semi-structured interview application was carried out with 30 employees working in different departments at an international logistics company operating in the service sector. As a result of the research, factors such as injustice, workload, lack of meetings, failure to give value to the employee, failure to fulfill the promises have been seen to cause organizational cynicism. The consequences of organizational cynicism are loss of morale and motivation, decrease in organizational citizenship behavior, alienation, indifference and feeling inadequate. The solution suggestions for the reduction of organizational cynicism are ensuring justice, increasing communication between the employee and managers, qualified managers, sharing transparent information and supporting the employee. Keywords: Organizational Cynicism, The Causes And Consequences Of Organizational Cynicism, The Solution Suggestions For Reducing Organizational Cynicism, Qualitative Research.