Impact of human resources managment policies implemented in hotels in terms of workmen efficiency: Example of five-star hotels in Ankara

In the competitive atmosphere complicated by globalization, the businesses utilize human resources to be one step ahead. The activities of the human resources managment department aim to increase staff loyalty to the hotel in order to attain the highest possible rate of efficiency. Since the human factor is particularly indispensible for the accommodation business, which is a service sector, the importance assigned to human resources is further increased. Due to the magnitude of this importance, the relevant information was gathered from the selected sample 5- star hotels in Ankara using the survey method, with the aim of determining impact of human resources activities on staff efficiency. The impact of such activities on the efficiency was assessed in line with the comments of the staff. The surveys were utilized as parametric test methods with the help of SPSS software. The resulting output was used to provide recommendations on the issue. According to the research findings, a positive correlation exists between the selection of qualified staff, training and development, performance assessment, performance- based faring and teamwork. It is possible to say that such human resources activies also have a positive impact on the intended efficiency of the staff as well as the emotional and normative attachment. Another output indicates that motivation is the most significant factor impacting the efficiency of the staff. The staff motivation must be improved in order to attain the highest efficiency. The results of the hypotheses established for the purpose of the research were revealed through correlation and regression analyses. We provided recommendations on the subject in line with with these results.