Cashier selection criteria in retail sales units: An implementation on shopping malls in Zonguldak province

Under today's conditions and in developing competitive environment, human resources management in enterprises rises in importance with each passing day. In order for the enterprises to survive under challenging market conditions it is inevitable for them to attract well-equipped and qualified human resources. The enterprises employ various methods to employ this qualified human resource and try to recruit the most suitable personnel for them. In this study, the impact of Analytic Hierarchy Process on personnel selection and recruitment process is examined. In this context, qualifications required for the candidates who will work as cashiers in the stores in a shopping center in Zonguldak are determined by Analytic Hierarchy Process. Moreover, the recruitment process in enterprises beginning from determination of personnel requirement to employment of the candidate is discussed and tried to be cleared up. Keywords: Human Resources Management, Personnel Selection, Recruitment Methods, Analytic Hierarchy Process.