Personality Variables, Job Embeddedness and Job Outcome: A study in Jerusalem, Israel

This thesis develops and tests a conceptual model that examines job embeddedness as a full mediator of the effects of polychronicity and self-efficacy on service-oriented organizational citizenship behaviors. Data were collected from full-time frontline hotel employees in Israel for testing these relationships. Such data were collected with a time lag of two weeks . The results demonstrated that high level of polychronicity and self-efficacy for frontline employees enhanced their job embeddedness in the workplace. The results also indicated that self-efficacy and job embeddedness encourage service-oriented organizational citizenship behaviors for frontline employees. In addition, job embeddedness acted as a partial mediator of the effect of self-efficacy on service-oriented organizational citizenship behaviors. However, the results did not provide any empirical support for the repolychronicity improvement on the service-oriented organizational citizenship behaviors in the workplace. Therefore, job embeddedness as a mediator does not affect the polychronicity on service-oriented organizational citizenship behaviors. In this thesis, management implications were provided, and limitations of the study and future research directions were also given. Key Words: Israel, Job Embeddedness, Polychronicity, Self-efficacy, Service-Oriented Organizational Citizenship Behaviors