The impact of personnel empowerment on organizational commitment: A study on 4 and 5 stars hotels businesses

Employee empowerment is seen as an important step for businesses to make their employees affiliated with the organization. Particularly in the tourism sector, which is a service-oriented sector, it is a factor that should be applied to personnel empowerment and organizational commitment on behalf of the goals of the organization and customer satisfaction, both seasonal and long-term employees. Because employees who are empowered and committed to their organization play a major role in providing better quality service by adopting the goals and objectives of the organization. The aim of this thesis study is to examine the effect of employee empowerment on organizational commitment through the employees of 4 and 5 star hotels operating in the Eastern Anatolia Region. Research data were collected between 17 June and 22 November 2022, and a total of 408 data were evaluated in the study. The survey technique was used in the research. The data collection process was carried out mutually. According to the results of the study, it was determined that personnel empowerment had a significant effect on organizational commitment. In addition, it was determined that the meaning of the sub-dimensions of employee empowerment had a positive effect on the organizational commitment sub-dimensions, and the effect had a positive effect on the affective commitment and normative commitment. It was concluded that the efficacy dimension had a negative effect on affective and continuance commitment and was not associated with normative commitment. It was concluded that the choice dimension did not have a significant effect on affective commitment and was not associated with continuance and normative commitment. Based on these findings, the conclusion part of the study was formed, and similar and different aspects were emphasized with the studies on the same subject, and suggestions were made to the businesses operating in this region.