Perceptions and job satisfaction analysis of conflict management personnel: Mersin Youth Services and Sports Department of the case

The rulers of society who do the work, better manage the conflicts that may arise between those who work and are required to meet the expectations of job satisfaction. Unmanageable conflict and unmet expectations of workers, employers, business environment and adversely affect the level of production. Therefore, the conflict must be met and expectations are managed well.In this research, the Mersin employees are working in the Directorate of Youth Services and Sports Perceptions and Job Satisfaction Levels of Conflict Management aimed to determine.The second part of this study includes a first part of the Conflict Management as described in a wide range of concepts related to job satisfaction, an infrastructure has been established in accordance with the literature.Then, to measure the perceptions of the participants prepared in advance and conflict management Ural (1997), developed by the proven reliability and validity, consisting of 25 questions Conflict Management Inventory (CYO), is to measure the level of job satisfaction Çetinkanat (1995), developed by the validity and reliability of the consisting of 32 questions was proven to Job Satisfaction Scale (RAS) was applied. Statistical analysis of the data is first conducted to assess the frequency and percentage distributions. Determine whether there is a significant difference between the groups for the 0.05 significance level One-Way Analysis of Variance (OneWay ANOVA) and t-test was applied. Then, the third section analyzes the results are interpreted. And evaluation of results are given in the last section.Keywords: Conflict Management, Job Satisfaction, Business Clients, Sports.