Project management of air passenger service quality at the airport (with, LLC "Domodedovo International Airport» as a case study)

Some of the main measures in the field of civil aviation development in Russian federation, mentioned In the document "Fundamentals of state policy of the Russian Federation in the areas of aviation activity for the period up to 2020" some of the main measures in the field of civil aviation development are: improving the quality of air transportation, aviation work, provision of services to the international level; legislative consolidation standards of quality of these works and services, measures of responsibility for them non-compliance; ensuring the rights of consumers of aviation services; increasing aviation safety and aircraft safety. To increase their competitiveness in the air transport services market, enterprises have to pay special attention to quality issues. The main indicators of the quality of services in aviation activities are safety and regularity of flights, aviation safety, and service. Currently, the insufficiently developed regulatory and methodological framework and the lack of approved regulations for assessing the quality of passenger (customer) service at the airport hinder the effectiveness of the functioning of Russian airlines. The analysis of scientific works in the field of quality of air transport and, in particular, airport services, has shown that in the field of airport activities, these issues have not been studied and worked out enough, especially in terms of developing a unified methodology and model for assessing the level of quality of airport services. This explains the relevance of the dissertation research. It is aimed to contribute to the development of airport enterprises by suggesting the methods to be used in the project management to be carried out in order to increase the quality of airport operations in the countries especialy Russia and etc. Also by emphasizing the lack of all these factors aimed to encourage to related authoritys to pay necessary attentions to mentioned problems and practice the proper solutions on the aviation (aiport) fields. Keywords: Project Management Methods, Russian Civil Aviation Sector, Project Management At The Airports, Passenger Services