Questioning Tourist Satisfaction about Quality of Famagusta Historical Walled City

Without doubt, one of the most important issues related to the human and their relation to the environment is history. Historical quarters represent the concept of the past civilizations existing in the modern life. The legacy of these valuable places directly affect the relationship between visitors and the environment. Since historical urban quarters have an amazing variety of architectural, social, cultural, symbolic, and economic characteristics, they welcome many visitors and tourists across the world. Likewise, tourists seek the tourism destinations, which are unique, and present the high standards. With respect to this, there are wide variety of factors affecting the quality of historical urban quarters, as a cultural tourism destination, and directly influence tourists’ satisfaction. In fact, the more historical urban quarters provide high quality services for tourists, the more they absorb tourists and make tourists more satisfied. Accordingly, this thesis is aimed to question tourists’ satisfaction from quality of historical urban quarters. Therefore, to reach this aim, theoretical information about tourism and quality of historical urban quarters are given through the seminal literature, and then tourists’ satisfaction with Famagusta Walled City, as thesis case study, is evaluated in terms of environmental and socio-economic quality. Additionally, as data collection methods, physical analysis and questionnaire-survey are applied to collect the required data according to the thesis framework. Consequently, in the evaluation process, qualitative and quantitative methods are employed to analyze the quality of natural environment, quality of historical built environment, and socio-economic quality of the Famagusta Walled City from tourists’ perspective. Finally, regarding to the results of the analysis, in the conclusion chapter, some recommendations are offered in order to improve the quality of Famagusta Walled City and enhance the level of tourists’ satisfaction. Key Words: Tourists’ satisfaction, Cultural/heritage tourism, Quality of historical urban quarters, Famagusta Walled City