The effects of the psychological contract perception on organisational trust, organisational identification and organisational citizenship behaviour on health employees

The purpose of this research is to determine the psychological contract perception levels of health employees, to identify the effects of psychological contract perception levels on organizational trust, organizational identification and organizational citizenship levels, and to reveal whether the psychological contractual, organizational trust, organizational identification and organizational citizenship behaviour levels of health employees within the scope of the research differ according to individual characteristics such as age, gender, nationality, marital status, total study duration and education. Another purpose of the research is to determine the statistical relationships between health employees' organizational trust, organizational identification and organizational citizenship behaviour. In this context, a survey was distributed with face-to-face interviews with health employees working in four public hospitals operating in the TRNC and the data obtained from a total of 433 health employees were analysed. As a result of the analyses, it was found that the dimension with the highest score given by the health employees among the psychological contract sub-dimensions is the relational psychological contract dimension, and the tendency to exhibit organizational trust, organizational identification, and organizational citizenship behaviours was found to be in the middle level. In addition, the studies on health employees' perceptions of psychological contract perception and sub-dimensions and their tendency to exhibit organizational trust, organizational identification and organizational citizenship behaviors were compared according to the demographic data (age, gender, nationality, marital status, education level, hospital in which employee works, time, income level) and statistically significant differences were found (p <0,05). As a result of the conducted regression analyses, it was found that the tendency of health employees to exhibit organizational trust, organizational identification and organizational citizenship behaviours on the levels of interaction of general and relational psychological contract dimensions has positive effects. Moreover, it was found that organizational trust levels of health employees affected organizational identification levels, organizational identification levels affected organizational citizenship behaviour levels, and organizational trust levels affected organizational citizenship behaviour levels.