The facts that effect patient satisfaction in health services and a research related to health sector

The aim of this study is to determined the facts to please the patient as the satisfaction of the patient has become more and more important during the coarse of years due to the ongoing developments in the health sector. Also this facts should be determined on the level of polyclinic services and therefore the factors which make a patient choose a hospital are stated. The aim and the importance of the research is stated in the introduction part, while the major and minor problems, assumptions, limitations and the definitions are also given in it. In the first part of the research the definition of the health services is given. This way the classification, marketing and marketing mix are also studied, through the studies that are mentioned in the other resources too. In the second part, acknowledgements are given about the content of the research, population, sample, the type of the research, the gathering of data, data gathering tools and the data analysis. In the third part, a factor analysis is made using a SPSS statistics programme on the obtained data. In this part of the researches a comment is made on the obtained data, also the hypothesis are evaluated, the conclusion and recommendations are stated in this part too.