Evaluation health services with EFQM excellence model implementation and the in Gazi Universty Hospıtal

Present day, the enterprises can increase living chances by adapting the rulescoming from new economical arrangement. ?Quality? is not a privilege for theenterprises, which are the most important and indispensable factor of theeconomical system, it stands in the forefront as a right. The enterprisesadopting total quality management have had indisputable advantages in theirsectors. Anyhow, the enterprises show themselves with ?zero fault? and?perfection?, which is new organizing method of Total quality management.Total Quality Management (TQM) is a management philosophy, which aims atreaching to profitability by satisfying employees, clients and community withcontinuous development of all activities in foundation and definite activeparticipation of all employees in the organization.EFQM (European Foundation of Quality Management) is a model prepared fortotal quality management basis. It is a non-profit foundation, which was foundedby leading 14 companies in Europe and is based on membership system withmission ?Being Impulsive force of sustainable perfection in Europe? and a vision?A world, where the European Foundation reach to perfection?. It is a system,which shows the foundations their places on the way to perfection andinspecting the problem and finding out solutions. The system is continuallydeveloped and updated with the feed-backs from Europe and outside ofEurope. At the end of realized evaluations every year, EFQM gives EFQMPerfection Award to foundations, which successfully implement this system.In this study, the aim is to introduce EFQM model and to fix the validity of themodel on the basis of satisfaction of employees. In this way, the informationabout quality and quality systems is given in the first part, total qualitymanagement is mentioned and national and international award of quality aredescribed. In the second part, EFQM model is introduced. In the third part(implementation part), the satisfaction of employee-which is the one of finalcriteria for EFQM perfection model- in Hospital of Gazi University having activityin medical sector and giving health service in our country is tried to be fixed.