Health enterprises, service quality health service, and evaluation by the field of health services

Health and health care report, carried in people's lives, to create quality of life and has special importance in the protection. in this regard, the delivery of health institutions that can measure the quality of service, according to the data obtained in the direction to increase the quality of service by providing important information on the health of future business plans to prepare, to identify policies and strategies will be important contributions.Aim: The main goal of the study, 2 the quality of health services in public hospitals, the step of offering health services and areas is assessed by the parties.Method: Work in the universe, manisa provincial centers in the 2nd the field of public hospitals, patients and health care segments of patients with relatives who provide this service of 648 people formed health. As data collection tool, Parasuraman, Zeithaml and developed SERVQUAL Analysis by Bery used and applied only in the form of the second part is applied with. benefit from analysis of data in the SPSS program by 13:00, first the validity and reliability analysis has been done. then the descriptive statistics, t test, ANOVA test, correlation and regression analysis were made.Findings: Factor Analysis of data collected as a result of the five dimensions of service quality in three dimensions, respectively: 'reliability-responsiveness',' trust-empathy 'and' tangible property 'in the form was collected. over the next three dimensions are all the analysis has been done. patients and health workers with close patient according to the demographic characteristics of service quality was found to be differences in perception.Conclusion: According to the results of studies, the field of health services and health services by offering quality services at the beginning of the variable 'trust-responsiveness' to come. other variables' trust-empathy 'and' tangible property 'as is limited. health services, especially in the hospitals must focus on these dimensions. As the research results confirm the high quality of service, patients prefer the hospital again and encourage others to give.Keywords: Health Business, Service, Service Quality, SERVQUAL