Evaluation of service quality perception in health institutions in terms of patient satisfaction: The example of a hospital

Health services that develop together with the globalizing world reveal the need of patients to get the best service quality. The quality of service in health institutions have a special importance. The presentation of health and health services are regarded as a sign of the socio-economic development level of the countries. The presentation of the service, the maintenance of the human life, increase in the quality of life and maintaining the basic level of living for citizens are major indicators of health services of the countries. Therefore, quality improvement in health services is very important for patients, service providers and the whole society. For health care businesses, providing quality services has become a key objective. Health services; financing, should be separately analyzed by stake holders in supply process and consists of an aim. İn this thesis study, positive significant relationships have emerged between the process dimension, personnel dimension, physical dimension and price dimension, which are important in patient satisfaction of health service quality. In this context, it is aimed to investigate the health service quality and the patient satisfaction effect of the individuals who have received services from Diyarbakır city of the Private Hospital. Face to face survey method was used in the research. This research was conducted on 302 patients who were served from a Private Hospital in Diyarbakır province and the data obtained from these surveys were subjected to statistical evaluations and the research findings were analyzed in a comparative manner. Keyword: Health Businesses, Health Services, Service Quality, Patient Satisfaction