A study about quality standards of service in health sector and patient satisifaction in emergency services

Health sector is developing and growing day by day. Patient satisfaction specifies service uality in health sector. As a result of improvements in the health sector, parallel connection has been reviewed between service qualty standarts and patient satisfaction. The purpose of the study is to reveal the quality of the service standards that have gained impotance in the health sector in recent years, the factors affecting the patient satisfaction and determined hospital preferences of emergency patients. The application section of the study was interviewede with 289 patients who were served in the emergency department of Kocaeli Darıca Farabi State Hospital with the face-to-face survey method in September-October 2016 period. It is remarked that the most important factors influenced patients satisfaction are manners of doctors, nurses and health staff.