A qualitative research on employee perceptions and examination of customer experiences from the perspective of employees in the use of artificial intelligence in the health sector

This study, which addresses how the use of artificial intelligence in the healthcare sector is perceived by employees and customers, examines both the advantages and difficulties of the integration of artificial intelligence in healthcare services from a qualitative perspective. The research comprehensively evaluates the use of artificial intelligence-supported health technologies in diagnosis, treatment and patient monitoring processes and the effects of these technologies on employee performance, customer experience and operational efficiency. The study also highlights the role and potential of artificial intelligence technologies in the provision of healthcare services, while discussing the adaptation processes of healthcare management professionals to these technologies and their perceived advantages and disadvantages. The findings reveal that the use of artificial intelligence in the healthcare sector has positive and negative aspects for both employees and customers, and point to factors such as education and trust building for the effective use of this technology.