Sales people performance appraisal by customers point of view and an application
2007
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Advisor: Prof. Dr. Esin Küheylan
Abstract (EN)
The objective of this study is to determine performance appraisalcriteria of sales person for it through the review of performance appraisalliterature. Theoretically, eight customer appraisal criteria are determinedunder the following titles: knowledge level of sales person, communication,physical appearance and effectiveness of interview.Key Words: Performance Appraisal, Sales People, Customer
Author
Hülya Aydın
Institution
How to Cite
Hülya Aydın (Master Thesis). Sales people performance appraisal by customers point of view and an application, 2007, Dokuz Eylül University.
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