The selected antecedents and outcomes of work engagement: A study on frontline employees of 3, 4 and 5 star hotels in Iran (Tehran)

ABSTRACT: The purpose of this study is to theoretically investigate different antecedents and outcomes of Work Engagement of frontline employees of three-, four- and five star hotels in Islamic Republic of Iran (Tehran). This study concentrates on the Employee Involvement Climate, Leader Member Exchange and Team Reflexivity as selected antecedents of Work Engagement and Productivity and Extra-role Performances as outcomes of Work Engagement. The center of the study is to investigate the Work Engagement of frontline employees and focuses on its mediating role. Deductive approach was used and the questionnaires were filled through frontline employees of three-, four- and five star hotels in Tehran. The data has been analyzed with SPSS 21. The results demonstrate that there are positive and direct relationships between Employee Involvement Climate, Leader Member Exchange, Team Reflexivity and Work Engagement on the one hand and direct and positive relationships between Work Engagement and Productivity and Extra-role Performances on the other hand. The Work Engagement plays a partial mediating role between the selected antecedents (Employee Involvement Climate, Leader Member Exchange and Team Reflexivity) and outcomes of Work Engagement (Productivity and Extra-role Performances). Keywords: Leader Member Exchange, Employee Involvement Climate, Team Reflexivity, Productivity, Work Engagement, Extra- role Performance . …………………………………………………………………………………………………………………………