The six sigma and an application in a manufacturing firm

There are many different opinions on what Six Sigma is. The most well known description for the matter concerned is that Six Sigma is a technical method used by engineers and statisticians in order to fine-tune the quality of the products or the processes. Statistics and measures are key ingredients of Six Sigma methodology.Methodology of Six Sigma has two models. These ones are DMAIC (Define, Measure, Analyze, Improve, Control) and DCOV (Define, Characterize, Optimize, Verify). The DMAIC is the one of most-widely known and applied model of the Six Sigma problem solving approach.In this study, capturing customer priorities is taken into consideration within the context of Six Sigma DMAIC directives in statistical perspective on the basis of the voice of customer. A case study regarding faucet manufacturing company is made for the matter concerned. The customer requirements are determined by using the data regarding statistical defect analysis and the amount of products and making benchmarking.Keywords: Six Sigma, Six Sigma Improvement Models, DMAIC, DCOV, Selection of The Six Sigma Tools.